10 Best Customer Success Software of 2026

1. 1

   Gainsight

   An enterprise customer success platform with health scorecards, success plans, digital programs and renewal forecasting.

   8.4overall

   An enterprise customer success platform with health scorecards, success plans, digital programs and renewal forecasting.

   Best forMid-size and enterprise CS teams managing hundreds of accounts

   Adoption data

   2,000+ companiesGainsight says more than 2,000 companies use its applications and AI agents.

   Gainsight, Gainsight Announces New AI-Native Services Business (2026): “More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection and success for their customers.”

   Gainsight sells its customer success product in two tiers. Essentials, aimed at growing CS teams, includes a Customer 360 view, playbooks and success plans, dashboards, health scorecards, surveys, digital programs and AI insights and automations, with 10 full users, 100 customers per user and unlimited viewer licenses. Enterprise doubles the user and customer allowances and adds renewal and expansion forecasting, company news, and organizational mapping with sponsor tracking, which helps flag churn risk when a champion leaves. Around the CS product Gainsight also sells Staircase AI, Gainsight PX for in-app engagement, a community product and Skilljar for customer education. The company says more than 2,000 companies use its applications and agents. The trade-off is cost transparency: both CS plans are quote-only, so budget for a sales process and annual contract.

   Strengths

   • +Essentials includes 10 full users and 100 customers per user
   • +Enterprise adds renewal forecasting, company news and organizational mapping
   • +Wider product family covers in-app guides (Gainsight PX), communities and Skilljar academies

   Limitations

   • −No public price on either CS plan; both say Request Pricing
   • −Renewal forecasting and sponsor tracking are Enterprise only
   • −Essentials caps full users at 10 before you move up a tier

   SummaryGainsight is the best choice for CS teams that need health scores, success plans and renewal forecasting in one platform, backed by more than 2,000 customer companies. Smaller teams should check the quote against self-serve tools first.

2. 2

   ChurnZero

   A customer success platform built around churn risk, with ChurnScore health scoring, Plays and AI agents.

   8.3overall

   A customer success platform built around churn risk, with ChurnScore health scoring, Plays and AI agents.

   Best forB2B SaaS CS teams focused on reducing churn

   Adoption data

   1,500+ G2 reviewsChurnZero says its G2 recognition in spring 2026 reflected more than 1,500 reviews with a 4.7 out of 5 rating.

   ChurnZero, ChurnZero achieves top scores on G2 (2026): “The recognition reflects more than 1,500 reviews and a 4.7 out of 5 rating on G2.”

   ChurnZero is built for subscription companies whose main worry is churn. Its health measure, ChurnScore, sits behind alerts and segments, and Plays let CSMs or automations act on accounts that match a pattern, such as a new decision-maker plus a rising risk score. In 2026 the company added Kit, an AI assistant that answers questions from customer data, internal documentation and ChurnZero's own knowledge base, and Retrospective, an agent in the Agentic Essentials package that reviews accounts marked as churned. The platform also surfaces expansion readiness and supports in-app offers. ChurnZero says its spring 2026 G2 recognition reflected more than 1,500 reviews with a 4.7 out of 5 rating. Pricing is not published, so expect a demo and quote, and some announced features, such as Call Coaching and an AI CSM, were still listed as coming soon when we checked.

   Strengths

   • +Churn focus runs through the product, from ChurnScore to the Retrospective agent
   • +More than 1,500 G2 reviews with a 4.7 out of 5 rating
   • +Publishes an annual Customer Success Leadership Study for benchmarking

   Limitations

   • −No public pricing
   • −Call Coaching and the AI CSM were marked coming soon on the homepage when checked
   • −Built for B2B subscription businesses, so less suited to transactional sellers

   SummaryChurnZero is the best choice for SaaS teams whose top goal is reducing churn because its health score, Plays and churn analysis agent all target at-risk accounts. Teams that need public pricing should look further down this list.

3. 3

   Planhat

   A customer platform that combines customer success, CRM and professional services automation on one data model.

   8.2overall

   A customer platform that combines customer success, CRM and professional services automation on one data model.

   Best forCompanies that want CS, sales and services teams on one platform

   Adoption data

   950+ reviewsPlanhat says it is recognized by more than 950 customer reviews.

   Planhat, Planhat homepage (2026): “Recognized as a world-leader by 950+ reviews”

   Planhat started as a customer success platform and now sells three packages, CSP, CRM and PSA, on one data model. Every plan includes companies, contacts and operations data, native integrations, an open API, custom fields and field rules, activities and notes, project management, task management and templated automations, while higher tiers add advanced automations, Planhat AIP, custom profiles, advanced permissions and audit logs. Add-ons cover an upgraded AI platform, advanced services, email marketing and advanced portals. Planhat's pricing FAQ says all plans are billed annually and in US dollars by default, and that every plan includes unlimited view users. The homepage cites more than 950 customer reviews. The catch is that no package lists a price, so buyers must enquire, and teams that only need health scores may pay for CRM and services features they will not use.

   Strengths

   • +Billed in US dollars by default, with EUR or GBP available for a conversion fee
   • +Unlimited view users, so sales and support can see account health
   • +Project management and services automation sit next to CS data

   Limitations

   • −No public prices; every package says Enquire
   • −All plans are billed annually
   • −Email marketing and advanced portals are paid add-ons

   SummaryPlanhat is the best choice for companies that want customer success, CRM and services on one platform because all three packages share one data model with unlimited view users. Teams that only need health scoring may find a dedicated CS tool cheaper.

4. 4

   HubSpot Service Hub

   HubSpot's customer service software, whose Professional and Enterprise plans include a customer success workspace.

   8.1overall

   HubSpot's customer service software, whose Professional and Enterprise plans include a customer success workspace.

   Best forCompanies already running sales and marketing on HubSpot

   Adoption data

   306,000 customersHubSpot reports 306,000 customers across its platform.

   HubSpot, Our Story | HubSpot (2026): “306,000 Customers”

   HubSpot Service Hub is primarily a help desk, but its Professional and Enterprise plans add a customer success workspace where CSMs manage their book of accounts on the same CRM records that sales and marketing use. Those plans also include NPS, CES and CSAT surveys, a knowledge base, SLAs and help desk routing, so support history and survey scores are already attached to each customer. The free plan covers up to 2 users and Starter up to 10, but neither includes the customer success workspace. HubSpot reports 306,000 customers across its platform, the largest base on this list, which makes it the default for companies already on HubSpot. The trade-offs: health scoring and playbooks are less specialized than in Gainsight or ChurnZero, and the pricing page showed euros from our location, so we mark the USD price as pending.

   Strengths

   • +CS data sits on the same CRM records sales and marketing already use
   • +Surveys and help desk tickets feed account context without another integration
   • +Largest customer base on this list at 306,000 HubSpot customers

   Limitations

   • −The customer success workspace is not in the Free or Starter plans
   • −Health scoring is less specialized than dedicated CS platforms
   • −Prices showed in euros from our location, so the USD price is pending

   SummaryHubSpot Service Hub is the best choice for companies already on HubSpot because its customer success workspace uses the same CRM records as sales and marketing. Teams that need advanced health scoring should compare a dedicated CS platform.

5. 5

   Vitally

   A customer success platform for B2B teams with health scores, surveys, docs and project management.

   8.0overall

   A customer success platform for B2B teams with health scores, surveys, docs and project management.

   Best forB2B SaaS teams running tech-touch, hybrid or high-touch CS

   Adoption data

   600+ CS teamsVitally says more than 600 customer success teams use its platform.

   Vitally, Vitally homepage (2026): “Trusted by 600+ Leading Customer Success Teams”

   Vitally offers three plans, Tech-Touch, Hybrid-Touch and High-Touch, and says all three share the same feature set, with the plan chosen by how your team manages customers. Every plan includes all core features, unlimited automations, unlimited observer seats, single sign-on, the full integration library and unlimited docs, and High-Touch adds unlimited full seats. The product covers health scores, NPS and custom surveys, reporting, project management and note-taking, and its AI assistant, Quin, works from the account context stored in Vitally. Vitally cites an average go-live time of 1.9 months, and its homepage says more than 600 CS teams use it. The weak spots are price transparency, since every plan says Request Pricing, and a small inconsistency in its own customer figures, with the pricing page still saying 500+.

   Strengths

   • +Same feature set on all three plans; plans differ by CS model
   • +High-Touch plan includes unlimited full seats
   • +Vitally cites 1.9 months average time to go live

   Limitations

   • −No published prices on any plan
   • −Plan choice depends on your CS model, which can be unclear for mixed teams
   • −Pricing page and homepage cite different customer counts (500+ and 600+)

   SummaryVitally is the best choice for B2B SaaS teams that want health scores, docs and onboarding projects in one workspace because every plan includes unlimited automations and observer seats. Buyers should expect a sales-led quote.

6. 6

   Pylon

   A B2B support platform for Slack, Teams and email, with an Account Intelligence add-on for customer success.

   7.9overall

   A B2B support platform for Slack, Teams and email, with an Account Intelligence add-on for customer success.

   Best forB2B companies that support customers in shared Slack or Teams channels

   Adoption data

   750+ customersPylon reported more than 750 customers when it announced its Series B in August 2025.

   Pylon, Announcing our $31M Series B (2025): “With 750+ customers and 2 years of 5x+ YoY revenue growth, we're scaling our vision to become the first AI-powered operating system for B2B support.”

   Pylon is a support platform for B2B companies, built around shared Slack, Microsoft Teams and Discord channels as well as email, chat widget and phone. For customer success it sells Account Intelligence as an add-on at $10 per customer account per month, which adds account notebooks, AI and custom fields, a health score builder with segmented scorecards, a CSM home view and an account activity timeline. Professional costs $89 per seat on an annual contract and Advanced $139, adding custom reporting, a data warehouse and a customer portal. AI agents, skills and the API run on credits, with a 5,000-credit minimum. Pylon reported more than 750 customers when it raised its Series B in August 2025. It suits teams whose support and CS work already happens in shared channels; dedicated CS platforms go further on renewal forecasting and digital programs.

   Strengths

   • +Published USD prices: $89 per seat on Professional, $139 on Advanced
   • +Support tickets and health scores live on the same account record
   • +Covers channel-based support in Slack and Teams that most CS tools do not

   Limitations

   • −Health scoring is an add-on priced at $10 per customer account per month
   • −Professional is sold on an annual contract
   • −AI features require buying credits, with a minimum commitment of 5,000

   SummaryPylon is the best choice for B2B teams that run support in shared Slack or Teams channels because its Account Intelligence add-on puts health scores on the same account as every ticket. Expect to pay per seat and per account.

7. 7

   Successifier

   A self-serve customer success platform with AI health scoring, playbooks and onboarding portals.

   7.3overall

   A self-serve customer success platform with AI health scoring, playbooks and onboarding portals.

   Best forSmall CS teams managing up to a few hundred accounts

   Successifier publishes simple flat prices, which is rare in this category. Starter costs $79 per month for up to 50 accounts and 2 team members, with AI health scoring, AI account recommendations, standard playbooks, CRM and email integrations and one active onboarding portal. Professional, at $249 per month, raises limits to 250 accounts and 10 team members and adds AI-generated success paths, custom playbooks, NPS and CSAT surveys, health trends and all integrations, including Salesforce, HubSpot, Zendesk, Intercom, Stripe and Chargebee. Business costs $499 per month for up to 1,000 accounts and unlimited users, with custom health models and API access. A 14-day trial of Professional needs no credit card, and annual billing gives 2 months free. Successifier does not publish a customer count, so we scored adoption conservatively.

   Strengths

   • +Published flat prices: $79, $249 and $499 per month
   • +14-day trial of the Professional plan with no credit card
   • +Annual billing gives 2 months free

   Limitations

   • −Starter caps you at 50 accounts and 2 team members
   • −NPS and CSAT surveys start on the $249 Professional plan
   • −No published customer count

   SummarySuccessifier is the best choice for small CS teams that want AI health scores without a sales process because Starter costs $79 per month with a 14-day trial. Teams past 1,000 accounts need its Enterprise tier or a larger platform.

8. 8

   Oliv

   An AI platform for revenue teams whose Grow plan adds customer health scorecards and churn risk tracking.

   7.2overall

   An AI platform for revenue teams whose Grow plan adds customer health scorecards and churn risk tracking.

   Best forAccount managers who want call capture and health scores in one tool

   Adoption data

   100+ organizationsOliv says more than 100 organizations use its platform.

   Oliv, Oliv homepage (2026): “Trusted by 100+ Organisations”

   Oliv is an AI platform for revenue teams that sells role-based plans: Converse for SDRs at $19 per user per month, Sell for account executives at $49 and Grow for customer success and account management at $79. Grow includes everything in Sell plus the Retain app, which provides customer grids, health scorecards, churn risks, retention forecast boards, product usage and support ticket tracking, white space tracking and customer stakeholder tracking. Every plan captures meetings, with transcription in more than 100 languages and AI summaries. AI agent actions are billed separately at $0.01 per credit, and some capture channels cost $10 per user per month extra. Oliv says more than 100 organizations use it. It is a good fit for account managers who want conversation data feeding health scores, but it is younger and narrower in CS depth than dedicated platforms.

   Strengths

   • +Published per-user price for the customer success plan
   • +Call recordings and health scores sit in the same tool
   • +Tracks white space for expansion alongside churn risk

   Limitations

   • −Built mainly for revenue teams, so CS is one app among several
   • −Agent actions cost extra in credits
   • −WhatsApp and LinkedIn capture cost $10 per user per month extra

   SummaryOliv is the best choice for account managers who want meeting capture and health scorecards together because its Grow plan includes both for $79 per user per month. Larger CS programs will want a dedicated platform.

9. 9

   Akita

   A customer success platform for startups with health scores, playbooks and a unified account view.

   7.1overall

   A customer success platform for startups with health scores, playbooks and a unified account view.

   Best forStartups setting up their first customer success process

   Akita targets startups setting up customer success for the first time and publishes all its prices. Small Teams costs $49 per month with 2 integrations, 2 full access users and 4 free read-only users. Growing Teams costs $99 per month and doubles those allowances while adding full API access, and Enterprise Teams costs $499 per month with custom integration development and a dedicated success engineer. Extra integrations or full users cost $29 per month each. The product builds a unified view of each account from more than 100 SaaS integrations, with custom account and contact health scores, automated playbooks, segments, dashboards, task management and metric history. Akita does not publish a customer count, so its adoption score is conservative, and the integration cap on the entry plan means data from more than two systems costs extra.

   Strengths

   • +Lowest published entry price on this list at $49 per month
   • +Read-only users are free: 4 on Small Teams, 8 on Growing Teams
   • +Extra full users and integrations cost $29 per month each

   Limitations

   • −Small Teams includes only 2 integrations and 2 full users
   • −API access starts on the $99 Growing Teams plan
   • −No published customer count

   SummaryAkita is the best choice for startups on a tight budget because its Small Teams plan includes custom health scores for $49 per month. Teams with more than two data sources should price in the $29 integration add-on.

10. 10

    SmartKarrot

    A customer success and key account management platform with health scores, early warnings and call transcription.

    7.0overall

    A customer success and key account management platform with health scores, early warnings and call transcription.

    Best forMid-size CS teams that want call intelligence built in

    SmartKarrot covers customer success and key account management. Its platform includes a customer health score, an early warning system with configurable alert rules, Customer 360, playbooks, touchpoint tracking, task management, account segmentation and product analytics. Add-on products include SmartKonversations, which transcribes calls and triggers actions on key phrases, SmartInsights for embedded BI, and SmartAssist, a virtual assistant for CSMs. Unlike most CS platforms at this level, SmartKarrot publishes a starting price: Basic starts at $15,000 per year with 5 users and 2 third-party integrations. Growth adds 10 users and Pro 25 users, both by quote, and lite users cost $10 per user per month. SmartKarrot does not publish a customer count, so we scored adoption conservatively, and the five-user Basic plan is expensive per seat compared with self-serve tools.

    Strengths

    • +Publishes a starting price, unlike most enterprise CS platforms
    • +Call transcription and BI are part of the product family
    • +Lite users cost $10 per user per month

    Limitations

    • −Basic includes only 5 users and 2 third-party integrations
    • −Only the Basic tier has a public price
    • −No published customer count

    SummarySmartKarrot is the best choice for mid-size CS teams that want call transcription and early warning alerts in one platform because both are part of its product family. At $15,000 per year to start, small teams will find better value elsewhere.

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