AI Chatbot Statistics 2026

ChatGPT is where people start with AI, with more than 900M weekly active users, and we now have more than 50 million consumer subscribers.

ChatGPT is where people start with AI, with more than 900M weekly active users, and we now have more than 50 million consumer subscribers.

More than 9 million paying business users rely on ChatGPT for work, and startups, enterprises, and governments are building on the OpenAI platform to transform how their products and services are designed, delivered, and run.

Gemini app Next, the Gemini app, which now has 950 million monthly active users, with daily active users tripling in the last year.

And our Gemini App now has over 750 million monthly active users.

Since we rebuilt Meta AI and integrated Muse Spark, we've seen a 60% increase in the number of people interacting with the assistant each day and that continues to grow quickly week-over-week.

And our first party family of Copilots now has surpassed 150 million monthly active users across information work, coding, security, science, health, and consumer.

When it comes to knowledge work, we now have over 30 million paid Microsoft 365 Copilot seats, with net seat adds more than doubling quarter-over-quarter.

By July 2025, 18 billion messages were being sent each week by 700 million users, representing around 10% of the global adult population.

By May 2025, ChatGPT adoption growth rates in the lowest income countries were over 4x those in the highest income countries.

Use chatbots Do not use chatbots 2024* 33 66 2026 49 51

A little under half of U.S. adults (44%) now report using the chatbot, up from 34% last year.

About a quarter of Americans report using chatbots daily. This includes 12% who say they do so several times a day and 4% who use these tools almost constantly.

Adults under 50 are about twice as likely as those ages 50 and older to report using ChatGPT (57% vs. 28%).

In January 2024, among users with names that could be classified as either masculine or feminine, 37% had typically feminine names. By July 2025, that share had risen to more than half (52%).

Among those who self-report their age, around 46% of the messages in our dataset are accounted for by users 18-25.

38% of employed adults report using chatbots for tasks at work.

Table 1 shows that both types of queries grew rapidly between June 2024 and June 2025, however non-work-related messages grew faster: 53% of messages were not related to work in June 2024, which climbed to 73% by June 2025.

About 40% of all work-related messages in July 2025 are Writing, by far the most common Conversation Topic.

10.2% of all user messages and 36% of Practical Guidance messages are requests for Tutoring or Teaching.

About half of messages (49%) are "Asking," a growing and highly rated category that shows people value ChatGPT most as an advisor rather than only for task completion.

While the use of Claude for coding continues to dominate our total sample at 36%, educational tasks surged from 9.3% to 12.4%, and scientific tasks from 6.3% to 7.2%.

Only 2.9% of Claude.ai interactions are affective conversations (which aligns with findings from previous research by OpenAI).

In 2025, 32.7% of people aged 16-74 in the EU used generative artificial intelligence (AI) tools.

Most people used them for personal purposes (25.1%), while 15.1% used them for work and 9.4% for formal education.

Among EU countries, the use of generative AI tools was most widespread in Denmark (48.4%), Estonia (46.6%) and Malta (46.5%).

In contrast, the lowest shares of people using generative AI tools were recorded in Romania (17.8%), Italy (19.9%) and Bulgaria (22.5%).

Weekly use of AI chatbots such as ChatGPT, Perplexity, and Google Gemini for news increased year-on-year from 7% to 10%.

Usage is predominantly by those most interested in news and is more concentrated among younger audiences (16% of under-35s report using AI chatbots for news).

Some countries have seen usage double to levels of more than 10%, but accessing AI chatbots for news tends to be less popular in the USA and Europe, with usage in the UK the lowest of any market in our survey at 4%.

The proportion who say they have ever used a standalone generative AI system such as ChatGPT jumped from 40% to 61%, and weekly usage nearly doubled from 18% to 34%.

On average, 22% report using ChatGPT in the last week, well ahead of other tools.

In the 18–24 category, 59% used any generative AI in the last week, as opposed to 20% among those aged 55 and over, although this age gap is driven mainly by ChatGPT.

About one-in-ten adults (8%) say they are using AI chatbots to find election-related information this year, according to a Pew Research Center survey of 5,273 adults conducted from Oct.

While about half of parents say their teen uses chatbots, higher shares of teens themselves (64%) report using them.

More than half of teens say they have used chatbots to search for information (57%) or get help with schoolwork (54%).

Our survey finds some teens are using chatbots in more personal ways: 16% of teens say they have used chatbots to have casual conversations, and 12% say they've used these tools to get emotional support or advice.

A majority of teens (59%) think using AI to cheat is a regular occurrence at their school – happening at least somewhat often.

Seventy-two percent of teens have used AI companions at least once, and over half (52%) qualify as regular users who interact with these platforms at least a few times a month.

Experts forecast that 10% of U.S. adults will use an AI companion daily by 2027, rising to 30% by 2040.

Trust in answers from AI chatbots is 20% globally (relative to trust in news overall at 37%).

On average, 29% say they trust ChatGPT, ahead of Gemini (18%), Copilot (12%), and Meta AI (12%); most other brands are trusted by fewer than 10%, mostly due to low awareness.

This includes 40% who say they’re not at all likely to.

Only 5% of chatbot non-users think it’s highly likely they’ll use a chatbot over the next year.

Gartner Survey Finds 64% of Customers Would Prefer That Companies Didn’t Use AI For Customer Service

Furthermore, 53% of customers would consider switching to a competitor if they found out a company was going to use AI for customer service.

By 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention, leading to a 30% reduction in operational costs, according to Gartner, Inc.

Gemini Enterprise managed over 5 billion customer interactions in Q4 growing 65% year-over-year, for customers including Wendy’s, Kroger and Woolworths Group.

assisting nearly 50 million users since launch, surpassing 3 billion client interactions, and now averaging more than 58 million interactions per month.

Clients have received and interacted with more than 1.7 billion proactive, personalized insights delivered by Erica.